CUSTOMER SERVICE

Returns and Exchanges Made Easy!

Return shipping is free*. If you are not happy with your order, we are happy to accept a return or exchange. Return shipping is free for merchandise being shipped from within the United States.
After receiving all items on your order, contact us at customerservice@nadiflow.com to begin the return/exchange process. For returns/exchanges, email us the details of your return/exchange and we will provide you, by email, one pre-paid USPS shipping label to return your order to us.

Please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 30 days from the purchase date. Orders placed between November 1, 2012 — January 1, 2013 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in new, unused condition, tags attached where applicable.

Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once USPS shows that we received your return package, allow 3-5 business days for your credit to be issued.

Returning a gift? Include the purchaser’s name along with your return. Indicate whether you’d like to exchange the gift for another product or if you’d like a gift certificate for a future purchase.

Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed.

For refunds you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We will notify you via e-mail of your refund once we've received and processed the returned item.

* nadiflow.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations.
** nadiflow.com accepts returns or exchanges only for items purchased on the nadiflow.com website. If you would like to return or exchange an item that was not purchased on the nadiflow.com website, please contact the retailer where you made the purchase.